Insights
Blog
Our mission is to future-proof firms to compete on experience.
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Listen to understand not just to respond
Does your organisation listen to understand or listen to respond?Continue reading → -
3 tips for monitoring client relationships
Lockdown and remote working has led firms to adopt a digital-first approach to monitoring client relationships.Continue reading → -
Customer Insider: empathy-led decision-making
Is your organisation using empathy-led decision-making at the moment?Continue reading → -
Customer and employee experience – what next?
How are the decisions you’re making today, impacting on customer and employee experience?Continue reading → -
Customer Insider: 24 Mar – virtual customer experience
Well it’s been quite a couple of weeks. Covid-19 is reshaping how we all work, gather and exercise. It’s a moving picture too, as new measures and support...Continue reading →
How fast is your decision-making right now?!
The speed of decision-making has acceleratedContinue reading →