Our mission is to future-proof firms to compete on experience.

January 14, 2021

The future of client listening is exciting. This cornerstone of revenue growth saw some dramatic changes during 2020.

December 9, 2020

2020 has been a year of change. Client needs and expectations changed.

July 13, 2020

As gyms geared up to emerge from lockdown, each brand launched their plans in a reopening video. By using social media listening, we were able to answer the question posed to us by Liz Terry, Editor of HCM Magazine – who’s winning on social? Our answer, starts on page 52 of this month’s HCM Magazine.

June 17, 2020

Whether working or furloughed, employees share a strong need for information. Staff comms have evolved rapidly in the last few months. So we looked at how well communications are hitting the mark.

May 5, 2020

Does your organisation listen to understand or listen to respond?

April 30, 2020

Lockdown and remote working has led firms to adopt a digital-first approach to monitoring client relationships.

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