Analysis is usually a manual process
Firms tell us that gathering up feedback and making sense of the text comments, is a slow manual process. As a result, their process can’t scale to include more clients.
Impact: wasted time and money
Verbatim comments are a goldmine of insights. But discovering these insights is currently wasting time and resources that could be used to take action.
The solution is automation
Our AI-driven text analysis makes short work of unstructured data, whether it’s come from surveys, transcripts or social media.
Benefit: scalable processes keep every manager’s finger on the pulse.