Client expectations and behaviours are changing rapidly, therefore it’s more difficult than ever before for firms to stay in the know.
MyCustomerLens is the only client listening platform that unifies all insights, across all clients, in real-time.
We put your client’s voice at the heart of your business.
Other Options
Passive Client Listening
Active client listening enables firms to discover and respond to client needs faster. It is:
Siloed
Client listening is decentralised, with data stored in different systems and formats. Hunting down and reformatting the data is wasting a lot of time.
Manual
Finding, analysing and reporting on feedback, especially the rich text data, is a slow and manual process. Outsourcing this work to consultants is expensive.
Seasonal
Feedback is collected when firms are ready to listen, rather than when clients are ready to share. By the time reports are ready, opportunities have been missed.
MYCUSTOMERLENS
Active Client Listening
Active client listening enables firms to discover and respond to client needs faster. It is:
Unified
All of your feedback sources in one place.
Automated
Al analysis of unstructured text.
Real-time
Real-time insights available across your firm.
Benefits
The fast and visual way to understand your clients
MyCustomerLens is the only client listening platform that provides law firms with unified insights across all clients.
Status Quo
Only 15% of firms have a centralised database for all their client feedback.
Traditional feedback is disconnected
Siloed feedback, stored in different systems and formats, leads to blindspots and false assumptions.
MyCustomerLens delivers actionable intel across the entire customer journey. Insights can be shared and benchmarked across the firm, in real-time.
Solution
Always-on client listening
MyCustomerLens delivers continuous feedback intelligence by aggregating all your client-related feedback and summarising it in real-time.
This frees up your valuable time and resources to make faster and more informed decisions.
Unified
Collect & centralise both formal & informal feedback from across the business.
Automated
AI-driven analysis instantly makes sense of unstructured text data.
Real-time
Combined insights are shared and benchmarked across the firm.
The simplicity of set up, the accessibility of support and speed of response to queries has been invaluable. We are looking for it to provide us with clear client and staff experience intelligence which will in turn support our future strategy.
Caroline Bateman
Head of Business Development, Tozers
The simplicity of set up, the accessibility of support and speed of response to queries has been invaluable. We are looking for it to provide us with clear client and staff experience intelligence which will in turn support our future strategy.
Caroline Bateman
Head of Business Development, Tozers
The simplicity of set up, the accessibility of support and speed of response to queries has been invaluable. We are looking for it to provide us with clear client and staff experience intelligence which will in turn support our future strategy.
Caroline Bateman
Head of Business Development, Tozers
Time for a chat, or prefer to keep informed?
Is your firm ready to implement always-on client listening?
With a quick video call, we can help you decide. Alternatively, keep up to date with Outside-in, the newsletter for client-centred professional services firms.
