Stop struggling with raw customer data
Turn data silos into shared business intelligence
Reach, engage & retain more customers
Do you need to do more with your customer feedback?
Consumers are sharing more feedback, in more places, than ever before.
- Asking service questions on Twitter
- Reviewing their experiences on google or Facebook
- Complaining via email
- Sharing suggestions through feedback forms
- Explaining their brand engagement in NPS surveys
- Then there’s the behaviour data piling up in Member Management Systems.
But instead of thriving on fresh insights, health & fitness organisations are getting overwhelmed by raw data.
Customer-focused managers are getting frustrated. They want to make fast and informed decisions about how to improve sales effectiveness, customer experience and retention. They know that current, potential and lapsed customers are telling them the answer. But it’s still too hard and too slow to find, combine, analyse and share the data.
MyCustomerLens turns disconnected data into shared business intelligence
MyCustomerLens is solving the escalating raw data problem for health and fitness organisations. Our real-time customer insight platform instantly transforms disconnected customer feedback into shared business intelligence. This enables our clients to spend less time wrangling data and more time taking action to reach, engage and retain more customers.
Keep your finger on the pulse
Automated data capture
automatically collect social media discussions, online reviews, surveys and other sources of customer feedback
Keep everyone on the same page
bespoke machine learning algorithms quickly turn raw text data into simple, actionable insights
Faster more informed decisions
browser-based dashboards & email alerts keep staff & decision-makers on the same page
Make faster, more informed decisions
Reach more customers – improve sales effectiveness
Engage more customers – eliminate the root causes of complaints
Retain more customers – reduce the main drivers of churn
Our product suite – designed to work the way that you do
The easiest way to listen to social media feedback
The easiest way to collect and use customer feedback
The easiest way to see how your customer experience compares to your competitors