Insights
Blog
Our mission is to future-proof firms to compete on experience.
-
AI and automation – how firms are expanding the impact of their client listening programmes
AI is revolutionising client listening in professional services firms. By automating data collection and analysis, firms can gain deeper insights into client needs, preferences, and experiences.By letting AI...Continue reading →
What happens after client listening?
As firms invest more in their client listening programmes, a crucial question emerges: what happens after client listening, are we taking any action? Client reviews and surveys open...Continue reading →
Adopting a future proof 'always-on' client listening approach
Adopting always-on client listening enables firms to continuously gather and act on client feedback, enhancing client experiences, driving organic growth, and differentiating their brand. This approach involves replacing...Continue reading →
Delivering standout brand experiences
Delivering standout brand experiences starts with having a shared vision of your desired client experiences. Firms that understand client perspectives and align their internal efforts behind a clear...Continue reading →
Unlocking the business impact of client feedback
Our recent knowledge sharing webinar explored the business impact of client feedback. The panel shared practical examples of how law firms are improving engagement with client feedback and...Continue reading →
How to Get Colleagues More Engaged with Client Feedback
How do you boost internal engagement with client feedback processes? Overcoming resistance requires developing a client-centric feedback culture that incentivises and supports the behaviours required to make more...Continue reading →Previous NextShowing 1 to 6 of 61 results