April 30, 2020
Lockdown and remote working has led firms to adopt a digital-first approach to monitoring client relationships.
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April 28, 2020
Is your organisation using empathy-led decision-making at the moment?
April 2, 2020
How are the decisions you’re making today, impacting on customer and employee experience?
March 24, 2020
Well it’s been quite a couple of weeks. Covid-19 is reshaping how we all work, gather and exercise. It’s a moving picture too, as new measures and support are added each day. But while physical doors are closing, virtual ones are being flung open.
March 23, 2020
The speed of decision-making has accelerated
March 2, 2020
How do you capture your employees perspective on your customers’ experiences?
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