Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
The value of customer retention
Fill in the blank - "if we kept each [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
3 tips for retaining new gym members
This is a busy time for gym managers. Across [...]
Listening to customers – the foundation of successful customer retention
How many customers did you lose last month? How much [...]