When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
Customer Experience Blind Spots – Perception v Reality
Idea in brief Decision-makers are struggling with customer [...]
Research – Using AI to Track How Customers Feel
Idea in brief In order to succeed, firms [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Are you producing insight rocks or data pebbles?
Idea in brief Most firms I talk to [...]
Future-proof your firm to compete on experience
Idea in brief Last year digital transformation focused [...]
From “I know my clients” to “We know our clients”
Idea in brief Saying "I know MY clients" [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated [...]
