23 03, 2020

How fast is your decision-making right now?!

By |2020-03-24T07:51:59+00:00March 23rd, 2020|Continuous feedback, Customer Insight, Reimagine Feedback|0 Comments

The speed of decision-making has accelerated Covid-19 is reshaping how people work, gather and exercise. As a result, your decision-making processes have probably been stretched to the limit. Organisations like yours are having to [...]

2 03, 2020

Your employees perspective on customer experience

By |2020-03-24T22:04:27+00:00March 2nd, 2020|Customer Centricity, Customer Experience, Reimagine Feedback|0 Comments

How do you capture your employees perspective on your customers’ experiences? How do you capture what your employees see and hear? This could be examples of what delights or frustrates customers. It can also [...]

7 01, 2020

Reimagine how feedback works across your business

By |2020-01-06T21:51:17+00:00January 7th, 2020|Customer Experience, Customer Insight, Reimagine Feedback|0 Comments

The big picture - Don't have a few minutes to read the whole article? Here's the big picture... When you look at how feedback processes work in successful organisations, you see a blend of [...]

2 09, 2019

Do you know the real reasons behind your customer churn?

By |2020-01-05T16:04:26+00:00September 2nd, 2019|Customer Insight, Customer Retention, Reimagine Feedback|1 Comment

Customer churn. It's a problem impacting both the public and private segments of the fitness industry. It's been estimated that churn costs the industry £909m per year in lost revenues alone.    The 3 [...]

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