The speed of decision-making has accelerated Covid-19 is reshaping how people work, gather and exercise. As a result, your decision-making processes have probably been stretched to the limit. Organisations like yours are having to [...]
How do you capture your employees perspective on your customers’ experiences? How do you capture what your employees see and hear? This could be examples of what delights or frustrates customers. It can also [...]
We are very excited to announce that MyCustomerLens has been selected for the EIE20 investment programme. Paul will be pitching at EIE20 to a room full of investors at the conference in April. EIE [...]
The big picture - Don't have a few minutes to read the whole article? Here's the big picture... When you look at how feedback processes work in successful organisations, you see a blend of [...]
Hi and welcome to this week's summary, designed to help you drive customer and revenue growth. This week's articles provide simple and practical insights for helping you instil a stronger, more consistent culture of [...]
Customer churn. It's a problem impacting both the public and private segments of the fitness industry. It's been estimated that churn costs the industry £909m per year in lost revenues alone. The 3 [...]
