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Our mission is to future-proof firms to compete on experience.
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How to choose the right client listening platform for your firm
Many firms are reviewing the scope of their client listening software. Can they make do with a survey tool or Microsoft Office tools, or do they need a...Continue reading → -
Great client experience is always-on. So why is your feedback still an annual project?
Your clients experience your firm continuously. They experience your brand in every email, conversation and interaction. But client listening has traditionally been treated like it's a special occasion....Continue reading → -
AI and automation – how firms are expanding the impact of their client listening programmes
AI is revolutionising client listening in professional services firms. By automating data collection and analysis, firms can gain deeper insights into client needs, preferences, and experiences.By letting AI...Continue reading → -
What happens after client listening?
As firms invest more in their client listening programmes, a crucial question emerges: what happens after client listening, are we taking any action? Client reviews and surveys open...Continue reading → -
Adopting a future proof 'always-on' client listening approach
Adopting always-on client listening enables firms to continuously gather and act on client feedback, enhancing client experiences, driving organic growth, and differentiating their brand. This approach involves replacing...Continue reading → -
Delivering standout brand experiences
Delivering standout brand experiences starts with having a shared vision of your desired client experiences. Firms that understand client perspectives and align their internal efforts behind a clear...Continue reading →
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