Customer Insider is the MyCustomerLens newsletter. Each week we summarise 3 articles that can help you grow your business. We sort through the noise to give you the simple actionable insights. Insights you need to make faster and more informed decisions. #reimaginefeedback

28 04, 2020

Customer Insider: empathy-led decision-making

By |2020-04-28T06:38:01+01:00April 28th, 2020|MyCustomerLens newsletter - Customer Insider|0 Comments

Is your organisation using empathy-led decision-making at the moment? Hi, in this newsletter we're looking at empathy, and how it needs to be guiding your priorities and decision-making. Empathy means thinking holistically about all [...]

24 03, 2020

Customer Insider: 24 Mar – virtual customer experience

By |2020-03-24T07:45:10+00:00March 24th, 2020|MyCustomerLens newsletter - Customer Insider|0 Comments

Welcome to the Customer Insider Well it's been quite a couple of weeks. Covid-19 is reshaping how we all work, gather and exercise. It's a moving picture too, as new measures and support are [...]

18 02, 2020

Customer Insider: 18 Feb – becoming customer-led

By |2020-02-18T09:36:34+00:00February 18th, 2020|MyCustomerLens newsletter - Customer Insider|0 Comments

Welcome to the Customer Insider Is your organisation striving to become more customer-led? Is it trying to use richer customer insights to drive everything from employee training to decisions about new products and channels? [...]

3 04, 2017

sportCX – the My Customer Lens newsletter 6 – Customer listening

By |2017-12-12T14:25:36+00:00April 3rd, 2017|MyCustomerLens newsletter - Customer Insider|0 Comments

Leading off Welcome to the sixth edition of sportCX, the fortnightly MyCustomerLens newsletter. This week's topic is listening to your customers. Done well, customer listening can significantly improve retention and hence fuel participation and revenue growth. Listening to [...]

Go to Top