Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Ask customers why
Why? It's such a simple word yet such a [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Hearts & Minds Innovative Research Study Wins Prestigious ukactive Award
MyCustomerLens has won a prestigious award at the UK [...]
Stop collecting raw data – 3 things to do first
Does this quote sound familiar? "We are collecting lots [...]
Are you turning data into decisions?
"Big data is the oil of [...]
Rethinking Customer Insight to Unleash Participation Growth
Next month I'm excited to be speaking at The Future [...]
3 tips for retaining new gym members
This is a busy time for gym managers. Across [...]
To reduce inactivity, we must create more relevant offers – new research
1/3 of UK adults want to be more physically activeThe [...]