23 03, 2020

How fast is your decision-making right now?!

By |2020-03-24T07:51:59+00:00March 23rd, 2020|Continuous feedback, Customer Insight, Reimagine Feedback|0 Comments

The speed of decision-making has accelerated Covid-19 is reshaping how people work, gather and exercise. As a result, your decision-making processes have probably been stretched to the limit. Organisations like yours are having to [...]

7 01, 2020

Reimagine how feedback works across your business

By |2020-01-06T21:51:17+00:00January 7th, 2020|Customer Experience, Customer Insight, Reimagine Feedback|0 Comments

The big picture - Don't have a few minutes to read the whole article? Here's the big picture... When you look at how feedback processes work in successful organisations, you see a blend of [...]

2 09, 2019

Do you know the real reasons behind your customer churn?

By |2020-01-05T16:04:26+00:00September 2nd, 2019|Customer Insight, Customer Retention, Reimagine Feedback|1 Comment

Customer churn. It's a problem impacting both the public and private segments of the fitness industry. It's been estimated that churn costs the industry £909m per year in lost revenues alone.    The 3 [...]

3 01, 2019

Did you know your customers want to help you?

By |2019-08-29T07:26:00+01:00January 3rd, 2019|Customer Experience, Customer Insight, Customer Retention|0 Comments

January is a busy month for gyms and leisure centres. Demand spikes as people set health-related resolutions and gyms respond with cut-priced deals. But how well do you know your new customers? Do you [...]

Go to Top