Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated Covid-19 is reshaping [...]
Reimagine how feedback works across your business
The big picture - Don't have a few minutes [...]
Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about [...]
Customer Insider Newsletter – 19 Nov 2019 – insights-driven business
Hi, I'm excited to send you the first edition of [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Ask customers why
Why? It's such a simple word yet such a [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Hearts & Minds Innovative Research Study Wins Prestigious ukactive Award
MyCustomerLens has won a prestigious award at the UK [...]