Customer Journey

Is your sales process causing customer churn?
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Is your sales process causing customer churn?

Customer Journey, Customer Retention

Is your sales process causing customer churn?

By Paul|2021-05-04T09:39:52+01:00January 20th, 2020|Customer Journey, Customer Retention|

For the past 25 years, I've [...]

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Continuous feedback is the foundation of consistent customer experiences
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Continuous feedback is the foundation of consistent customer experiences

Continuous feedback, Customer Experience, Customer Journey

Continuous feedback is the foundation of consistent customer experiences

By Paul|2019-01-23T23:44:33+00:00January 24th, 2019|Continuous feedback, Customer Experience, Customer Journey|

Consistency. It’s what makes the greats stand out from [...]

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How to deliver remarkable customer experiences

By Paul|2018-04-14T17:48:12+01:00April 14th, 2018|Customer Experience, Customer Journey|

Consistency. It’s rarely a word that gets our clients [...]

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Mass Participation Events – unleash customer-led growth
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Mass Participation Events – unleash customer-led growth

Customer Centricity, Customer Journey

Mass Participation Events – unleash customer-led growth

By Paul|2021-10-30T08:20:09+01:00February 16th, 2017|Customer Centricity, Customer Journey|

I recently had the honour of being the guest presenter at [...]

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