Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and [...]
Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Discover how to drive customer-led growth with MyCustomerLens (CXDay)
Today is Customer Experience Day, or #CXDay for short. [...]
KA Leisure invest in New Innovation to improve Customer Experience
On the eve of the ActiveUprising Conference, KA Leisure [...]
How to deliver remarkable customer experiences
Consistency. It’s rarely a word that gets our clients [...]
Great customer experiences – the way to get more people more active
The U.K. and indeed the world, has a huge opportunity [...]
Customer feedback – are you paying enough attention?
Customer feedback is at the heart of a responsive organisation. [...]
ThisGirlCan is back – 5 tips to help you successfully deliver it
It's great to see Sport England's ThisGirlCan campaign back again. Through [...]
sportCX – the My Customer Lens newsletter 3
Leading off Welcome to the third edition of sportCX, the fortnightly [...]