2 03, 2020

Your employees perspective on customer experience

By |2020-03-24T22:04:27+00:00March 2nd, 2020|Customer Centricity, Customer Experience, Reimagine Feedback|0 Comments

How do you capture your employees perspective on your customers’ experiences? How do you capture what your employees see and hear? This could be examples of what delights or frustrates customers. It can also [...]

7 01, 2020

Reimagine how feedback works across your business

By |2020-01-06T21:51:17+00:00January 7th, 2020|Customer Experience, Customer Insight, Reimagine Feedback|0 Comments

The big picture - Don't have a few minutes to read the whole article? Here's the big picture... When you look at how feedback processes work in successful organisations, you see a blend of [...]

15 11, 2019

Collecting feedback? The way you’re working isn’t working

By |2019-11-19T09:20:01+00:00November 15th, 2019|Continuous feedback, Customer Experience|0 Comments

The big picture - Don't have a few minutes to read the whole article? Here's the big picture... All organisations are getting judged on customer experience. But research results suggest that most are failing [...]

24 01, 2019

Continuous feedback is the foundation of consistent customer experiences

By |2019-01-23T23:44:33+00:00January 24th, 2019|Continuous feedback, Customer Experience, Customer Journey|0 Comments

Consistency. It’s what makes the greats stand out from the crowd. Players can have a great day or even a great tournament. But it’s much harder to sustain performance levels over a season or [...]

3 01, 2019

Did you know your customers want to help you?

By |2019-08-29T07:26:00+01:00January 3rd, 2019|Customer Experience, Customer Insight, Customer Retention|0 Comments

January is a busy month for gyms and leisure centres. Demand spikes as people set health-related resolutions and gyms respond with cut-priced deals. But how well do you know your new customers? Do you [...]

2 10, 2018

Discover how to drive customer-led growth with MyCustomerLens (CXDay)

By |2018-10-02T08:13:03+01:00October 2nd, 2018|Customer Experience|0 Comments

Today is Customer Experience Day, or #CXDay for short. Around the world many people are celebrating the organisations that make great customer experiences happen. Others are wondering what all the fuss is about; and [...]

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