Customer Experience

How to get employee feedback on the client experience
Gallery
How to get employee feedback on the client experience

Employee Experience

How to get employee feedback on the client experience

By Paul|2021-07-22T08:38:05+01:00July 23rd, 2021|Employee Experience|

Idea in brief Staff suggestion boxes may date [...]

0

Customer Experience Blind Spots – Perception v Reality
Gallery
Customer Experience Blind Spots – Perception v Reality

Customer Centricity, Reimagine Feedback

Customer Experience Blind Spots – Perception v Reality

By Paul|2021-06-24T16:11:40+01:00June 24th, 2021|Customer Centricity, Reimagine Feedback|

Idea in brief Decision-makers are struggling with customer [...]

0

3 warning signs for staff comms during lockdown
Gallery
3 warning signs for staff comms during lockdown

Employee Experience

3 warning signs for staff comms during lockdown

By Paul|2021-05-04T09:43:33+01:00June 17th, 2020|Employee Experience|

Idea in brief Whether working or furloughed, employees [...]

1

3 tips for monitoring client relationships
Gallery
3 tips for monitoring client relationships

Customer Experience

3 tips for monitoring client relationships

By Paul|2021-05-04T09:45:15+01:00April 30th, 2020|Customer Experience|

Idea in brief Lockdown and remote working has [...]

0

Customer and employee experience – what next?

By Paul|2021-05-04T09:46:20+01:00April 2nd, 2020|Customer Experience|

How are the decisions you're making today, impacting on [...]

0

Your employees perspective on customer experience
Gallery
Your employees perspective on customer experience

Customer Centricity, Customer Experience, Reimagine Feedback

Your employees perspective on customer experience

By Paul|2021-05-04T09:48:03+01:00March 2nd, 2020|Customer Centricity, Customer Experience, Reimagine Feedback|

How do you capture your employees [...]

0

Is your sales process causing customer churn?
Gallery
Is your sales process causing customer churn?

Customer Journey, Customer Retention

Is your sales process causing customer churn?

By Paul|2021-05-04T09:39:52+01:00January 20th, 2020|Customer Journey, Customer Retention|

For the past 25 years, I've [...]

0

Reimagine how feedback works across your business
Gallery
Reimagine how feedback works across your business

Customer Experience, Customer Insight, Reimagine Feedback

Reimagine how feedback works across your business

By Paul|2021-05-04T09:51:45+01:00January 7th, 2020|Customer Experience, Customer Insight, Reimagine Feedback|

Idea in brief When you look at how [...]

0

Why listen to your customers – leisure industry experts have their say

By Paul|2019-12-10T21:45:16+00:00December 10th, 2019|Customer Experience, Customer Insight|

We recently asked our network on LinkedIn about [...]

0