3 tips for monitoring client relationships
Lockdown and remote working has led firms to adopt [...]
Your employees perspective on customer experience
How do you capture your employees perspective on your [...]
Reimagine how feedback works across your business
The big picture - Don't have a few minutes [...]
Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about [...]
Collecting feedback? The way you’re working isn’t working
The big picture - Don't have a few minutes [...]
Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and [...]
Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Discover how to drive customer-led growth with MyCustomerLens (CXDay)
Today is Customer Experience Day, or #CXDay for short. [...]
KA Leisure invest in New Innovation to improve Customer Experience
On the eve of the ActiveUprising Conference, KA Leisure [...]