Great customer experiences – the way to get more people more active

The U.K. and indeed the world, has a huge opportunity [...]

By | 2017-12-12T14:14:40+00:00 September 29th, 2017|Customer Centricity, Customer Experience|0 Comments

Customer feedback – are you paying enough attention?

Customer feedback is at the heart of a responsive organisation. [...]

By | 2017-12-12T14:27:18+00:00 March 20th, 2017|Customer Experience, Newsletter|0 Comments

ThisGirlCan is back – 5 tips to help you successfully deliver it

It's great to see Sport England's ThisGirlCan campaign back again. Through [...]

By | 2017-12-12T14:30:36+00:00 March 4th, 2017|Customer Experience, Newsletter|0 Comments

sportCX – the My Customer Lens newsletter 3

Leading off Welcome to the third edition of sportCX, the fortnightly [...]

By | 2017-12-12T14:33:11+00:00 February 17th, 2017|Customer Experience, Newsletter|0 Comments

Customer experience and why sports organisations need to pay more attention

The customer experience is rapidly becoming the key point of differentiation within the sports industry. 3 steps to delivering great customer experiences

By | 2017-12-12T14:40:15+00:00 January 27th, 2017|Customer Experience, Newsletter|0 Comments