Continuous feedback | MyCustomerLens

Listen to understand not just to respond

Does your organisation listen to understand or listen to [...]

By Paul|2020-05-05T09:06:30+01:00May 5th, 2020|Continuous feedback, Customer Insight|0 Comments

How fast is your decision-making right now?!
Gallery
How fast is your decision-making right now?!

Continuous feedback, Customer Insight, Reimagine Feedback

How fast is your decision-making right now?!

The speed of decision-making has accelerated Covid-19 is reshaping [...]

By Paul|2020-03-24T07:51:59+00:00March 23rd, 2020|Continuous feedback, Customer Insight, Reimagine Feedback|0 Comments

Collecting feedback? The way you’re working isn’t working
Gallery
Collecting feedback? The way you’re working isn’t working

Continuous feedback, Customer Experience

Collecting feedback? The way you’re working isn’t working

The big picture - Don't have a few minutes [...]

By Paul|2019-11-19T09:20:01+00:00November 15th, 2019|Continuous feedback, Customer Experience|0 Comments

Ask customers why

Why? It's such a simple word yet such a [...]

By Paul|2019-08-07T23:08:55+01:00August 7th, 2019|Continuous feedback, Customer Insight|0 Comments

Continuous feedback is the foundation of consistent customer experiences
Gallery
Continuous feedback is the foundation of consistent customer experiences

Continuous feedback, Customer Experience, Customer Journey

Continuous feedback is the foundation of consistent customer experiences

Consistency. It’s what makes the greats stand out from [...]

By Paul|2019-01-23T23:44:33+00:00January 24th, 2019|Continuous feedback, Customer Experience, Customer Journey|0 Comments