14 01, 2021

What’s the future of client listening?

By |2021-01-14T14:57:08+00:00January 14th, 2021|Client Listening, Continuous feedback|0 Comments

The future of client listening is exciting. This cornerstone of revenue growth saw some dramatic changes during 2020. With remote working impacting both clients and firms, Marketing & Client Care teams looked for more agile [...]

23 03, 2020

How fast is your decision-making right now?!

By |2020-03-24T07:51:59+00:00March 23rd, 2020|Continuous feedback, Customer Insight, Reimagine Feedback|0 Comments

The speed of decision-making has accelerated Covid-19 is reshaping how people work, gather and exercise. As a result, your decision-making processes have probably been stretched to the limit. Organisations like yours are having to [...]

15 11, 2019

Collecting feedback? The way you’re working isn’t working

By |2019-11-19T09:20:01+00:00November 15th, 2019|Continuous feedback, Customer Experience|0 Comments

The big picture - Don't have a few minutes to read the whole article? Here's the big picture... All organisations are getting judged on customer experience. But research results suggest that most are failing [...]

24 01, 2019

Continuous feedback is the foundation of consistent customer experiences

By |2019-01-23T23:44:33+00:00January 24th, 2019|Continuous feedback, Customer Experience, Customer Journey|0 Comments

Consistency. It’s what makes the greats stand out from the crowd. Players can have a great day or even a great tournament. But it’s much harder to sustain performance levels over a season or [...]

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