The rise of omni-channel client listening
Idea in brief Feedback is everywhere! As a [...]
When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
5 ways tech helps you get more from client feedback
Idea in brief To get more from client [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
What’s the future of client listening?
Idea in brief The future of client listening [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated [...]
Collecting feedback? The way you’re working isn’t working
The big picture - Don't have a few minutes [...]