How client listening is changing for hybrid working
Idea in brief How firms conduct client listening [...]
The rise of omni-channel client listening
Idea in brief Feedback is everywhere! As a [...]
The impact of AI and client listening
Idea in brief AI is helping professional services [...]
How to increase client survey response rates
Idea in brief I'm often asked what we [...]
Top 5 trends in client listening
Idea in brief In 2021 several trends emerged [...]
What % of law firms ask for feedback during a matter?
Idea in brief Most law firms still don't [...]
Client listening in accounting firms – how to get results
Idea in brief Client listening in accounting firms [...]
When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
Client Listening Programmes in 2021
Idea in brief Client Listening programmes are embracing [...]