Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and bottom line of every organisation. When customers leave, the organisation [...]
Ask customers why
Why? It's such a simple word yet such a powerful question. Toddlers quickly figure out that if they can't [...]
Media coverage: Startacus feature – the continuous feedback platform
MyCustomerLens - the continuous feedback platform There's a great feature on us by Startacus today, entitled the continuous feedback [...]
Media coverage: MyCustomerLens joins the PwC Scale | Sport Tech programme
We're delighted that MyCustomerLens has been selected for the PwC Scale | Sport Tech programme, and our news has [...]
Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from the crowd. Players can have a great day or even [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure centres. Demand spikes as people set health-related resolutions and gyms [...]