Social Media Listening – who’s winning on social?
As gyms geared up to emerge from lockdown, each [...]
3 warning signs for staff comms during lockdown
Whether working or furloughed, employees share a strong need [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]
3 tips for monitoring client relationships
Lockdown and remote working has led firms to adopt [...]
Customer Insider: empathy-led decision-making
Is your organisation using empathy-led decision-making at the moment? [...]
Customer and employee experience – what next?
How are the decisions you're making today, impacting on [...]
Customer Insider: 24 Mar – virtual customer experience
Welcome to the Customer Insider Well it's been quite [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated Covid-19 is reshaping [...]
Your employees perspective on customer experience
How do you capture your employees perspective on your [...]
Customer Insider: 18 Feb – becoming customer-led
Welcome to the Customer Insider Is your organisation striving [...]