Collecting feedback? The way you’re working isn’t working
The big picture - Don't have a few minutes to read the whole article? Here's the big picture... All [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public and private segments of the fitness industry. It's been estimated [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? Churn is a challenge across the industry, and the key [...]
Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and bottom line of every organisation. When customers leave, the organisation [...]
Ask customers why
Why? It's such a simple word yet such a powerful question. Toddlers quickly figure out that if they can't [...]
Media coverage: Startacus feature – the continuous feedback platform
MyCustomerLens - the continuous feedback platform There's a great feature on us by Startacus today, entitled the continuous feedback [...]