Customer Insider: 18 Feb – becoming customer-led
Welcome to the Customer Insider Is your organisation striving to become more customer-led? Is it trying to use richer [...]
Is your sales process causing customer churn?
For the past 25 years, I've been analysing customer feedback and behaviour data across a range of industries. What [...]
The value of customer retention
Fill in the blank - "if we kept each member who left, for just 1 extra month, we'd earn [...]
We’re pitching at EIE20 in April
We are very excited to announce that MyCustomerLens has been selected for the EIE20 investment programme. Paul will be [...]
Reimagine how feedback works across your business
The big picture - Don't have a few minutes to read the whole article? Here's the big picture... When [...]
Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about why they listen to their customers.Today we're featuring some responses [...]