3 warning signs for staff comms during lockdown
Whether working or furloughed, employees share a strong need for information. Staff comms have evolved rapidly in the last [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to respond? In trying to be efficient, many businesses focus on [...]
3 tips for monitoring client relationships
Lockdown and remote working has led firms to adopt a digital-first approach to monitoring client relationships When clients and [...]
Customer Insider: empathy-led decision-making
Is your organisation using empathy-led decision-making at the moment? Hi, in this newsletter we're looking at empathy, and how [...]
Customer and employee experience – what next?
How are the decisions you're making today, impacting on customer and employee experience? Every business is facing tough decisions [...]
Customer Insider: 24 Mar – virtual customer experience
Welcome to the Customer Insider Well it's been quite a couple of weeks. Covid-19 is reshaping how we all [...]