Customer Insider: 24 Mar – virtual customer experience
Welcome to the Customer Insider Well it's been quite a couple of weeks. Covid-19 is reshaping how we all [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated Covid-19 is reshaping how people work, gather and exercise. As a result, your [...]
Your employees perspective on customer experience
How do you capture your employees perspective on your customers’ experiences? How do you capture what your employees see [...]
Customer Insider: 18 Feb – becoming customer-led
Welcome to the Customer Insider Is your organisation striving to become more customer-led? Is it trying to use richer [...]
Is your sales process causing customer churn?
For the past 25 years, I've been analysing customer feedback and behaviour data across a range of industries. What [...]
The value of customer retention
Fill in the blank - "if we kept each member who left, for just 1 extra month, we'd earn [...]