Is customer service the same as customer experience?
Idea in brief Is customer service the same [...]
The impact of AI and client listening
Idea in brief AI is helping professional services [...]
What % of law firms ask for feedback during a matter?
Idea in brief Most law firms still don't [...]
Client listening in accounting firms – how to get results
Idea in brief Client listening in accounting firms [...]
When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
How to get employee feedback on the client experience
Idea in brief Staff suggestion boxes may date [...]
Client Listening Programmes in 2021
Idea in brief Client Listening programmes are embracing [...]
Brand alignment – does your promise match reality?
Brand Alignment - the idea in brief Your [...]
