Automate gym member feedback
With gyms reopening with service restrictions, and employees returning from furlough, the ability to listen to feedback has never been more important. Capacity restrictions, coronavirus protocols and community expectations will all put a strain on member and employee experiences.
The brands that can quickly understand and respond to changing needs, will have a competitive advantage.
But how do you achieve this advantage with manual or siloed feedback processes? Member-related feedback comes in through many different sources, from mystery shopping reports and surveys to feedback forms and social media reviews. For many brands, gathering up and making sense of all these valuable comments is a slow and subjective process.
Unstructured feedback is a goldmine of potential insights that will help you protect and grow revenues. MyCustomerLens makes it fast and easy for you to turn this disconnected data into actionable insights.