Coming soon – the complete guide to client listening for professional and business services firms

Why listen to your clients?

What is client listening?

How to listen to your clients

How we do it – good practices shared by other firms

What’s the difference between client feedback and client listening?

Simple tips you can start using today

Linking client listening to client care

Outdated practices – signs your client listening process needs an upgrade

Research – what professional services clients are expecting now and needing next

 

While you’re waiting for us to publish this guide, here are a few of our posts on some of these topics:

5 client listening tips for professional services

Client listening for accountants

3 tips for monitoring client relationships