Strong client relationships – the business case for listening
Idea in brief What people need from law [...]
How to get employee feedback on the client experience
Idea in brief Staff suggestion boxes may date [...]
Client Listening Programmes in 2021
Idea in brief Client Listening programmes are embracing [...]
5 ways tech helps you get more from client feedback
Idea in brief To get more from client [...]
Customer Experience Blind Spots – Perception v Reality
Idea in brief Decision-makers are struggling with customer [...]
Brand alignment – does your promise match reality?
Brand Alignment - the idea in brief Your [...]
Research – Using AI to Track How Customers Feel
Idea in brief In order to succeed, firms [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Are you producing insight rocks or data pebbles?
Idea in brief Most firms I talk to [...]