About Paul

Paul Roberts is CEO & Co-Founder of MyCustomerLens. While MyCustomerLens is a start-up business, the idea has arguably been developing for 20 years. During this time Paul has worked in the UK, Australia and New Zealand; within the sport, banking, telecom and energy industries. The common thread has been his passionate belief that the secret to achieving customer and revenue growth is having a rich and shared understanding of your customers, and then using it to make faster and more informed decisions across the organisation.
14 01, 2021

What’s the future of client listening?

By |2021-01-14T14:57:08+00:00January 14th, 2021|Client Listening, Continuous feedback|0 Comments

The future of client listening is exciting. This cornerstone of revenue growth saw some dramatic changes during 2020. With remote working impacting both clients and firms, Marketing & Client Care teams looked for more agile [...]

28 04, 2020

Customer Insider: empathy-led decision-making

By |2020-04-28T06:38:01+01:00April 28th, 2020|MyCustomerLens newsletter - Customer Insider|0 Comments

Is your organisation using empathy-led decision-making at the moment? Hi, in this newsletter we're looking at empathy, and how it needs to be guiding your priorities and decision-making. Empathy means thinking holistically about all [...]

24 03, 2020

Customer Insider: 24 Mar – virtual customer experience

By |2020-03-24T07:45:10+00:00March 24th, 2020|MyCustomerLens newsletter - Customer Insider|0 Comments

Welcome to the Customer Insider Well it's been quite a couple of weeks. Covid-19 is reshaping how we all work, gather and exercise. It's a moving picture too, as new measures and support are [...]

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