Customer Experience Blind Spots – Perception v Reality
Idea in brief Decision-makers are struggling with customer [...]
Brand alignment – does your promise match reality?
Brand Alignment - the idea in brief Your [...]
Research – Using AI to Track How Customers Feel
Idea in brief In order to succeed, firms [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Are you producing insight rocks or data pebbles?
Idea in brief Most firms I talk to [...]
Future-proof your firm to compete on experience
Idea in brief Last year digital transformation focused [...]
From “I know my clients” to “We know our clients”
Idea in brief Saying "I know MY clients" [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
What’s the future of client listening?
Idea in brief The future of client listening [...]