Client listening in accounting firms – how to get results
Idea in brief Client listening in accounting firms [...]
When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
Customer Experience Blind Spots – Perception v Reality
Idea in brief Decision-makers are struggling with customer [...]
Brand alignment – does your promise match reality?
Brand Alignment - the idea in brief Your [...]
Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Future-proof your firm to compete on experience
Idea in brief Last year digital transformation focused [...]
From “I know my clients” to “We know our clients”
Idea in brief Saying "I know MY clients" [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated [...]
Customer Insider: becoming customer-led
Welcome to the Customer Insider Is your organisation striving [...]