decision-making

Customer Experience Blind Spots – Perception v Reality
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Customer Experience Blind Spots – Perception v Reality

Customer Centricity, Reimagine Feedback

Customer Experience Blind Spots – Perception v Reality

By Paul|2021-06-24T16:11:40+01:00June 24th, 2021|Customer Centricity, Reimagine Feedback|

Idea in brief Decision-makers are struggling with customer [...]

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Customer Insider: empathy-led decision-making
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Customer Insider: empathy-led decision-making

MyCustomerLens newsletter - Customer Insider

Customer Insider: empathy-led decision-making

By Paul|2021-05-04T09:45:41+01:00April 28th, 2020|MyCustomerLens newsletter - Customer Insider|

Is your organisation using empathy-led decision-making at the moment? [...]

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How fast is your decision-making right now?!
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How fast is your decision-making right now?!

Continuous feedback, Reimagine Feedback

How fast is your decision-making right now?!

By Paul|2021-05-04T09:47:15+01:00March 23rd, 2020|Continuous feedback, Reimagine Feedback|

The speed of decision-making has accelerated [...]

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