Reimagine how feedback works across your business
Idea in brief When you look at how [...]
Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Ask customers why
Why? It's such a simple word yet such a [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Discover how to drive customer-led growth with MyCustomerLens (CXDay)
Today is Customer Experience Day, or #CXDay for short. [...]
Are you turning data into decisions?
"Big data is the oil of [...]
Rethinking Customer Insight to Unleash Participation Growth
Next month I'm excited to be speaking at The Future [...]
3 tips for retaining new gym members
This is a busy time for gym managers. Across [...]