#customerfeedback

Listen to understand not just to respond

By Paul|2021-05-04T09:44:27+01:00May 5th, 2020|Continuous feedback|

Does your organisation listen to understand or listen to [...]

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How fast is your decision-making right now?!
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How fast is your decision-making right now?!

Continuous feedback, Reimagine Feedback

How fast is your decision-making right now?!

By Paul|2021-05-04T09:47:15+01:00March 23rd, 2020|Continuous feedback, Reimagine Feedback|

The speed of decision-making has accelerated [...]

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Reimagine how feedback works across your business
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Reimagine how feedback works across your business

Customer Experience, Customer Insight, Reimagine Feedback

Reimagine how feedback works across your business

By Paul|2021-05-04T09:51:45+01:00January 7th, 2020|Customer Experience, Customer Insight, Reimagine Feedback|

Idea in brief When you look at how [...]

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Why listen to your customers – leisure industry experts have their say

By Paul|2019-12-10T21:45:16+00:00December 10th, 2019|Customer Experience, Customer Insight|

We recently asked our network on LinkedIn about [...]

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Collecting feedback? The way you’re working isn’t working
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Collecting feedback? The way you’re working isn’t working

Continuous feedback, Customer Experience

Collecting feedback? The way you’re working isn’t working

By Paul|2019-11-19T09:20:01+00:00November 15th, 2019|Continuous feedback, Customer Experience|

The big picture - Don't have a few minutes [...]

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Customer churn analysis – the free text advantage

By Paul|2019-08-29T12:33:12+01:00August 29th, 2019|Customer Insight, Customer Retention|

Why do your customers really leave? [...]

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Customer retention v churn prevention – how proactive is your organisation?

By Paul|2019-08-12T08:49:44+01:00August 12th, 2019|Customer Experience, Customer Retention|

Churn. It's a problem that impacts the top and [...]

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Ask customers why

By Paul|2019-08-07T23:08:55+01:00August 7th, 2019|Continuous feedback, Customer Insight|

Why? It's such a simple word yet such a [...]

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Continuous feedback is the foundation of consistent customer experiences
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Continuous feedback is the foundation of consistent customer experiences

Continuous feedback, Customer Experience, Customer Journey

Continuous feedback is the foundation of consistent customer experiences

By Paul|2019-01-23T23:44:33+00:00January 24th, 2019|Continuous feedback, Customer Experience, Customer Journey|

Consistency. It’s what makes the greats stand out from [...]

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Did you know your customers want to help you?
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Did you know your customers want to help you?

Customer Experience, Customer Insight, Customer Retention

Did you know your customers want to help you?

By Paul|2019-08-29T07:26:00+01:00January 3rd, 2019|Customer Experience, Customer Insight, Customer Retention|

January is a busy month for gyms and leisure [...]

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