customer retention Archives

Strong client relationships – the business case for listening

By Paul|2021-07-29T12:22:14+01:00July 29th, 2021|Continuous feedback|

Idea in brief What people need from law [...]

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By Paul|2021-05-04T09:39:52+01:00January 20th, 2020|Customer Journey, Customer Retention|

For the past 25 years, I've [...]

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By Paul|2021-05-04T09:50:12+01:00January 18th, 2020|Customer Retention|

Fill in the blank - "if we kept each [...]

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By Paul|2019-08-12T08:49:44+01:00August 12th, 2019|Customer Experience, Customer Retention|

Churn. It's a problem that impacts the top and [...]

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