When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
Customer Experience Blind Spots – Perception v Reality
Idea in brief Decision-makers are struggling with customer [...]
Research – Using AI to Track How Customers Feel
Idea in brief In order to succeed, firms [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]
Collecting feedback? The way you’re working isn’t working
The big picture - Don't have a few minutes [...]
Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from [...]
The hidden costs of a free customer survey
Have you ever had to endure a poor customer survey? [...]