The importance of informal feedback in your client listening
Idea in brief This is a guest post [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
From “I know my clients” to “We know our clients”
Idea in brief Saying "I know MY clients" [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
What’s the future of client listening?
Idea in brief The future of client listening [...]
5 client listening tips for professional services
Idea in brief 2020 has been a year [...]