The impact of AI and client listening
Idea in brief AI is helping professional services [...]
Top 5 trends in client listening
Idea in brief In 2021 several trends emerged [...]
What % of law firms ask for feedback during a matter?
Idea in brief Most law firms still don't [...]
Client listening in accounting firms – how to get results
Idea in brief Client listening in accounting firms [...]
When do you enjoy receiving feedback?
The other day, I was asked what I meant by [...]
Client Listening Programmes in 2021
Idea in brief Client Listening programmes are embracing [...]
5 ways tech helps you get more from client feedback
Idea in brief To get more from client [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
From “I know my clients” to “We know our clients”
Idea in brief Saying "I know MY clients" [...]