Client listening in accounting firms – how to get results
Idea in brief Client listening in accounting firms [...]
Client Listening Programmes in 2021
Idea in brief Client Listening programmes are embracing [...]
5 ways tech helps you get more from client feedback
Idea in brief To get more from client [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
5 client listening tips for professional services
Idea in brief 2020 has been a year [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]