Why do you need pulse surveys?
These unprecedented times are making many organisations realise that their feedback process is no longer fit for purpose. Strategic and operational decisions are being made quickly, with the best information available.
The results from traditional surveys are out of date or no longer relevant. Meanwhile measuring Net Promoter Score (NPS) would lack empathy and miss the chance to get relevant insights.
Your organisation needs the ability to ask everyone a couple of open questions, and quickly make sense of the responses. By combining consistent questions with real-time text analytics, MyCustomerLens will help you see and respond to emerging trends quickly.