Leisure and fitness organisations can’t afford to get left behind. Relying on manual feedback processes, or staff who “know” what members want, is not enough. Customers are sharing more feedback in more places than ever before, and they expect you to be listening.
If you’re a GM struggling with the flood of customer emails, social media comments, feedback forms and NPS surveys, then you’ve come to the right place.
If you’re a Manager who’s getting frustrated that your business can’t make fast and informed decisions, then we can help.
And if you’re the person who’s having to manually copy, paste and tally chart their way through pages of text feedback, then relax, there’s light at the end of the tunnel!