Your firm’s brand is what clients say about you
Idea in brief Your firm's brand is what [...]
What’s driving your law firm’s reputation?
Idea in brief How can you identify the [...]
Brand alignment – does your promise match reality?
Brand Alignment - the idea in brief Your [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
The value of customer retention
Fill in the blank - "if we kept each [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Customer retention v churn prevention – how proactive is your organisation?
Churn. It's a problem that impacts the top and [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]