Customer Insider is the MyCustomerLens newsletter. Each week we summarise 3 articles that can help you grow your business. We sort through the noise to give you the simple actionable insights. Insights you need to make faster and more informed decisions. #reimaginefeedback
Customer feedback is at the heart of a responsive organisation. [...]
Leading off Welcome to the fifth edition of sportCX, the fortnightly MyCustomerLens [...]
It's great to see Sport England's ThisGirlCan campaign back again. Through [...]
Leading off Welcome to the fourth edition of sportCX, the fortnightly MyCustomerLens [...]
A typical customer journey for mass participation events [...]
Leading off Welcome to the third edition of sportCX, the fortnightly [...]
Leading off Welcome to the second edition of sportCX, the MyCustomerLens [...]
In last week’s article I talked about the 3 stages of delivering [...]
Leading off Welcome to the first edition of the sportCX, [...]
The customer experience is rapidly becoming the key point of differentiation within the sports industry. 3 steps to delivering great customer experiences
