Great customer experiences – the way to get more people more active

The U.K. and indeed the world, has a huge opportunity [...]

By |2017-12-12T14:14:40+00:00September 29th, 2017|Customer Centricity, Customer Experience|0 Comments

Customer feedback – are you paying enough attention?

Customer feedback is at the heart of a responsive organisation. [...]

ThisGirlCan is back – 5 tips to help you successfully deliver it

It's great to see Sport England's ThisGirlCan campaign back again. Through [...]

sportCX – the My Customer Lens newsletter 3

Leading off Welcome to the third edition of sportCX, the fortnightly [...]

Customer experience and why sports organisations need to pay more attention

The customer experience is rapidly becoming the key point of differentiation within the sports industry. 3 steps to delivering great customer experiences