Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about [...]
Customer Insider Newsletter – 19 Nov 2019 – insights-driven business
Hi, I'm excited to send you the first edition of [...]
Collecting feedback? The way you’re working isn’t working
The big picture - Don't have a few minutes [...]
Do you know the real reasons behind your customer churn?
Customer churn. It's a problem impacting both the public [...]
Customer churn analysis – the free text advantage
Why do your customers really leave? [...]
Ask customers why
Why? It's such a simple word yet such a [...]
Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure [...]
Improve customer experience with faster customer insights
The key differentiator of customer experience excellence is how [...]
Stop collecting raw data – 3 things to do first
Does this quote sound familiar? "We are collecting lots [...]