The importance of informal feedback in your client listening
Idea in brief This is a guest post [...]
How much feedback do we need from our clients?
Idea in brief Professional services firms have reached [...]
Future-proof client listening programmes
What does a future-proof client listening programme look like? [...]
What’s the future of client listening?
Idea in brief The future of client listening [...]
5 client listening tips for professional services
Idea in brief 2020 has been a year [...]
Social Media Listening – who’s winning on social?
As gyms geared up to emerge from lockdown, each [...]
Listen to understand not just to respond
Does your organisation listen to understand or listen to [...]
How fast is your decision-making right now?!
The speed of decision-making has accelerated [...]
Why listen to your customers – leisure industry experts have their say
We recently asked our network on LinkedIn about [...]