CUSTOMER SUCCESS STORIES2020-07-07T11:14:24+01:00

Our customer success stories and use cases

At MyCustomerLens we believe that listening your customers – whether you call them, clients, members, employees, stakeholders or something else – is vital to your success. Customer experience is now the number 1 way that many businesses differentiate their brand and offer. But your brand is what your customers see and feel, not what you tell them. In other words, their perception is your reality.

There are many different lenses through which you can see your customer’s experience. We believe you shouldn’t have to choose. Time and resources shouldn’t limit you to choosing surveys or social media; feedback forms or email complaints. You should be able to see clearly, wherever your customers choose to share their experiences.

So how is that different from what businesses do now? To bring customer listening to life we’ve compiled a series of customer success stories and use cases.

Click on each case study image below to read examples of how clients are benefiting from our customer listening platform, and the real-time insights it provides. We will keep adding case studies to this page as more clients reach the point where we can talk about our work together.

Community Leisure UK

Collective actionable insights from customers and employees

Community Leisure UK customer success story

England Golf

Award-winning industry benchmarking study

England Golf image for Hearts & Minds research

KA Leisure

Monitoring the physical & digital customer journeys

Image of a KA Leisure gym showing their MyCustomerLens 'talk to us' feedback point

Do you want the benefits of continuous feedback?

Have these use cases got you dreaming about how your organisation could benefit from adopting a continuous feedback approach? Then get in touch and we can arrange a short online demo. It won’t be long before you reach, engage and retain more customers as well.