Continuous feedback is the foundation of consistent customer experiences
Consistency. It’s what makes the greats stand out from the crowd. Players can have a great day or even [...]
Did you know your customers want to help you?
January is a busy month for gyms and leisure centres. Demand spikes as people set health-related resolutions and gyms [...]
Improve customer experience with faster customer insights
The key differentiator of customer experience excellence is how quickly organisations can detect and respond to customer expectations. This [...]
Discover how to drive customer-led growth with MyCustomerLens (CXDay)
Today is Customer Experience Day, or #CXDay for short. Around the world many people are celebrating the organisations that [...]
MyCustomerLens to analyse #Fitness2Me Twitter conversations
Award-winning Scottish start-up, MyCustomerLens, will be using its unique insight platform to support the #Fitness2Me campaign on National Fitness [...]
Hearts & Minds Innovative Research Study Wins Prestigious ukactive Award
MyCustomerLens has won a prestigious award at the UK fitness industry’s annual awards night. Our innovative research study ‘Hearts [...]