Say no to stand-alone surveys!
Idea in brief Do your surveys give short-term [...]
Idea in brief Do your surveys give short-term [...]
Idea in brief Most firms I talk to [...]
Idea in brief Last year digital transformation focused [...]
Idea in brief Saying "I know MY clients" [...]
What does a future-proof client listening programme look like? [...]
Idea in brief The future of client listening [...]
Idea in brief 2020 has been a year [...]
As gyms geared up to emerge from lockdown, each [...]
Idea in brief Whether working or furloughed, employees [...]
Does your organisation listen to understand or listen to [...]