Rethink Customer Insight
When it comes to customer insight, we've come a [...]
Rethinking Customer Insight to Unleash Participation Growth
Next month I'm excited to be speaking at The Future [...]
3 tips for retaining new gym members
This is a busy time for gym managers. Across the [...]
To reduce inactivity, we must create more relevant offers – new research
1/3 of UK adults want to be more physically activeThe [...]
Understanding your customers – the key to future success
As Australian retailers react to Amazon's arrival, SmartCompany magazine offers some [...]
Great customer experiences – the way to get more people more active
The U.K. and indeed the world, has a huge opportunity [...]
The hidden costs of a free customer survey
Have you ever had to endure a poor customer survey? [...]
My Customer Lens – creating simple actionable insights
Today I’m excited to announce the formal launch of My [...]
United proves that being customer-centric requires conviction
When I present the 8 principles of a customer-centric organisation, [...]
Listening to customers – the foundation of successful customer retention
How many customers did you lose last month? How much will it [...]