ABOUT US 2018-02-18T11:15:45+00:00

Our purpose is to inspire and enable outside-in thinking

Our mission is to transform customer experiences
and drive customer-led growth for our clients

Consumers are sharing more feedback, in more places, than ever before. They want a say in how products and services are delivered and they expect to be heard.

To get more people more active more often, requires a fresh approach to creating actionable customer insights. Organisations need a shared and up-to-date picture of current, lapsed and potential customers. But existing market research and consulting solutions are either too slow, too restrictive or too expensive.

MyCustomerLens is an innovative start-up, founded to solve these common business problems.

Co-founders Paul Roberts & Mike Evans have over 20 years experience working with sports and commercial organisations in the UK, Australia & NZ. Combining industry expertise with big data technologies, we have developed a simple and cost effective way to monitor and improve customer experiences.

Our core purpose is to inspire and enable ‘outside-in thinking’. To help our clients to succeed by:
– seeing their operations from their customer’s perspective
– using these insights to align actions & drive customer-led growth.

We believe that achieving customer or revenue growth requires making faster and more informed decisions. Decisions that are informed by the ‘outside-in’ perspective of current and potential customers. We want to help all organisations to achieve the same customer-led growth being achieved by large organisations like Amazon.

Meet the team

Mike Evans

Co-founder & CTO

Mike has 20 years commercial experience in software engineering, product architecture and design, and app development. During this time he has developed both client & consulting experience in software product delivery and IT. Mike has previous start-up experience, having founded Dilignt Ltd, mobile content management and event apps. He’s also worked at Cohaesus, Quorum, Ciqual, RapidMobile, GE, ADC.

Paul Roberts

Co-founder & CEO

Paul has 25 years commercial and sport industry experience, having worked in the UK, Australia and New Zealand. During this time he has developed both client & consulting experience in customer experience, business strategy and revenue growth. Paul has previous start-up experience, having been a pre-launch hire at both Surfmiles and MBNA Europe. He’s also worked for or with HSBC, Citibank, PwC Australia, SportEngland, SportNZ and several NGBs and CSPs.